Occasionally when an order is entered, one or more products may be backordered. This will be noted on the order confirmation and estimated arrival date will be indicated. Noted arrival dates can vary by several weeks pending delays at the factory level or in customs, though we do our best to build in room for error. Lead times for backordered products can range from days to 3-4 months if the order is still in production.
If you/your customer do not want to wait for the inventory to arrive, please respond to the order confirmation with a request to remove, otherwise the backorder will reserve the units for your order by date requested. Once the containers of new product arrive to our warehouse, it can take 1-3 days to unload, transfer inventory, and process. Backorders will be automatically charged and released to the fulfillment team - you will be notified when your item(s) have shipped.